Contact Rinn and Rinncrest
Whoever you are, a real person reads every message. Choose the route that fits and we’ll get you to the right team. Every channel on this page is official.
Find the right contact
Please write to one address only. Sending the same request to several teams slows things down rather than speeding them up.
Rinn customer care
In the Rinn app
Open Rinn and tap Help.
What to include
- Your registered mobile number.
- Your loan or application number, if you have one.
- What happened and when, and what you’d like us to do.
- Screenshots or transaction references for anything to do with payments.
Please never send us your OTP, UPI PIN, card number, CVV, passwords or full Aadhaar number. We will never ask for them — not by phone, email, message or in the app.
Who handles what
Your loan is provided by our lending partner, an RBI-regulated NBFC or bank. Rinncrest runs the Rinn app as a Lending Service Provider (LSP) and does not lend. Rinn customer care is your single starting point for the app, your application and your loan. Where a question needs the lender, such as a decision on your application or a change to your loan terms, we’ll take it to them and tell you we have.
Repayments · Worried about an EMI? · Loan closure and NOC · All FAQs
Make a complaint
If customer care hasn’t solved your problem, or you’d rather go straight to a formal complaint, you can. Complaining is free and will never affect how you’re treated.
Rinncrest Grievance Officer
Bipasa Adhikary
For the app, your application, your data or how Rinn treated you.
The lender
The lender’s Grievance Officer
For your rate, EMI, charges or credit report.
Send us a message
Use this form for a complaint or anything else. It goes to our Grievance Officer, who will route it to the right team.
If your complaint is not resolved within 30 days of the lender receiving it, or you’re unhappy with the reply, you can complain to the RBI Integrated Ombudsman at cms.rbi.org.in or call 14448.
Business, press and other enquiries
For business and general enquiries, write to contact@rinncrest.in.
- Lenders and financial institutions
- Start a partnership conversation
- Investors
- Investor information
- Journalists
- Press and media
- Your personal data
- support@rinncrest.in · Privacy Policy
- Deleting your account
- Delete your account and data
- Security vulnerabilities
- Report a vulnerability
Our registered office
Rinncrest Financial Technologies Private Limited2nd Floor, Flat-2, Shivalik, 42, Prince Anwar Shah Road, Tollygunge
Kolkata 700033, West Bengal, India
CIN: U62099WB2026PTC287520
We will never…
- ask you to pay any fee before your loan is disbursed;
- ask for your OTP, PIN, password or full card details;
- ask you to repay to an individual, a personal UPI ID or in cash;
- write to you from any address that doesn't end in @rinncrest.in;
- ask you to install an app from anywhere other than Google Play — Rinn is available only there.
If someone does, it isn’t us. Stop, don’t pay, and report it on 1930. Check our official channels before you reply.
Frequently asked questions
What is the Rinn customer care number?
The Rinn customer care number is +91 81003 92196. Use it for urgent questions or if you can’t sign in. For anything that needs documents or screenshots, write to support@rinncrest.in, or open Rinn and tap Help.
What is the Rinncrest email address?
For help with your Rinn loan, write to support@rinncrest.in. For business and general enquiries, write to contact@rinncrest.in. Please write to one address only, as sending the same request to several teams slows things down.
How do I make a complaint about Rinn?
Use the complaint form on this page or write to our Grievance Officer, Bipasa Adhikary, at grievance@rinncrest.in or +91 82309 07903. Complaining is free and will never affect how you’re treated. Please never include your OTP, PIN, password or card details.
Who do I complain to about my interest rate, EMI or charges?
Your lender’s Grievance Officer handles complaints about your rate, EMI, charges or credit report, because the lender provides your loan. Their contact details are on our grievance page, and the lender is named in your Key Fact Statement. If your complaint is not resolved within 30 days of the lender receiving it, or you’re unhappy with the reply, you can complain to the RBI Integrated Ombudsman at cms.rbi.org.in or call 14448.
Where is Rinncrest’s office?
Rinncrest Financial Technologies Private Limited is headquartered in Kolkata. Our registered office is at 2nd Floor, Flat-2, Shivalik, 42, Prince Anwar Shah Road, Tollygunge, Kolkata 700033, West Bengal. Our CIN is U62099WB2026PTC287520.
Someone says they’re from Rinn and wants a fee or my OTP. Is that really you?
No. We never ask for any fee before your loan is disbursed, and we never ask for your OTP, PIN, password or full card details. Stop, don’t pay, and report it on 1930 or at cybercrime.gov.in. You can check our official channels before you reply.
How do I contact Rinncrest about a partnership, press or investor query?
Write to contact@rinncrest.in. Lenders and financial institutions can also start a partnership conversation, and journalists and investors will find what they need on our press and investor pages.